FAQ

ArtsCafe.com is an online marketplace that sells an extensive range of accessories and clothing at affordable prices for everyone. We carry thousands of design templates and they can be personalized. We are constantly looking for new items and adding designs for a wider selection.

On top of our inexpensive prices, we also ensure that customers get a satisfying and secure shopping experience. All goods are inspected by our experienced quality control team before being shipped out to customers internationally.

Absolutely. We pride ourselves on being a trusted and reliable online marketplace here at ArtsCafe.com. All user details are encrypted whether they are paid via PayPal or credit card. Transactions are processed securely and no credit card details are stored on our servers.

When you see a design that you like, you can add it to your collection to view or purchase later by clicking on the heart to save. You can access the list using the 'My Favorites' icon.

Setting up an account at ArtsCafe.com is easy. Simply click on "Register" at the top right corner of our page and enter your email, name, and password.

Click on "Login" on the top right corner and enter your email and password to login to your account.

Simply click on 'Forgot Password' on the login page then enter your email in the box. We will email the password to your inbox.

As we associate all accounts with email addresses, there is nothing we can do to help retrieve your account if you have forgotten your email address. We suggest you register a new account using another email address.

To amend your personal details, login to your account and then access your account details via "Update Profile". You can change your email address and password.

Once you have selected or customized a product, click ADD TO CART to include it in your shopping cart. Repeat the process until you are ready to checkout.

To continue to payment, click PROCEED TO CHECKOUT and provide your shipping, billing, and payment information. Review your order details, and when you're ready, click PLACE MY ORDER to finalize your purchase.

To make changes to your order details, such as your delivery address, it can be done anytime before dispatch. If it involves the product itself, some requests may not be feasible due to the nature of the customized products and that they are print on demand. If your order has been shipped, no changes can be made.

For assistance, please contact our customer service team by emailing support@ArtsCafe.com and include the order number in your request.

You can check the status of your orders by clicking on "Order History" under Member Menu. For orders shipped via Registered Airmail and Express Airmail (FedEx/UPS/DHL), you may track the shipment using the tracking number provided to you via email on dispatch.

The production time for products may vary based on demand and production capacity at the time of purchase. Orders containing multiple items may take longer to process. For delivery time frame, please refer to 'How long does delivery take?' under Shipping.

They are US dollars. More currencies will be added in the near future.

All products available on the website are in stock and we monitor our stock closely to avoid any disappointment. But never say never. If one is unfortunate enough to experience this situation, our support team will be in touch as soon as possible.

Due to the nature of the customized products, orders can only be canceled when the order status is Pending For Processing. But it is very likely that the production has started when we receive your request. For assistance, please contact our customer service team via support@ArtsCafe.com.

All items on ArtsCafe.com are already at reduced prices so there is no further discount.

We offer secure payment options including Visa, MasterCard, American Express and Paypal.

Yes, ArtsCafe.com takes payment security very seriously. Our payment mechanism is safe and we never store your credit card information.

We accept PayPal and credit cards as methods of payment, so you do not need to worry about your currency not being accepted! For credit card payments, please refer to your bank for the latest exchange rates.

In order to protect your credit card details and ensure maximum security, we do not store any unencrypted credit card details on our servers. Therefore, none of your credit card details will be saved to your account.

We ship worldwide to any country in the world! However, address with PO BOX, military addresses like APO and FPO can only be shipped via Regular Airmail or Registered Airmail. Express Airmail (FedEx/UPS/DHL) service to these addresses are not permitted.

We offer worldwide shipping service. Please click here to view a list of shipping fee for different products.We also provide the option of Express Airmail service (FedEx/UPS/DHL) should you wish to receive your goods at an earlier date. You can also upgrade your shipping to Registered Airmail service for a standard fee of $2.49, allowing the delivery to be tracked.

Orders are being shipped from China or Hong Kong and it takes approximately 7-15 working days (Monday to Friday) for most destinations via Regular Airmail and Registered Airmail and 2-5 working days by Express Airmail.

Delivery times vary according to the shipping destination and the delivery date cannot be guaranteed. While occasional late deliveries can occur, we strive to minimize such instances as much as possible.

Customers are responsible for any local customs and/or taxes that apply to their orders. Please check your local custom and tax policies for further details.

For EU countries where IOSS is required when import, we will handle the VAT so you will be charged on the checkout page. You may also provide your IOSS number on the checkout page then we will not be charging for VAT.

If you would like to be able to trace your delivery, please opt for the Registered Airmail option ($2.49) which would provide you with a tracking number. You can also choose the Express Airmail option for an additional charge which could be FedEx, UPS or DHL.

Delivery times are estimated at 7-15 business days for most destinations. However, from time to time, for reasons beyond our control, deliveries may take longer than expected. If you have not received your items after 30 business days, please contact our customer service department by email via support@ArtsCafe.com

If you are using the Registered Airmail or the Express Airmail service, you can check the status of your order using the tracking number. Note that the Registered Airmail option incurs a fee of $2.49.

To make changes to your order details, such as your delivery address, it can be done anytime before dispatch. Please contact our customer service team by emailing support@ArtsCafe.com and include the order number in your request.

The insurance option is an add-on option for the delivery of your orders starting from $1.99 and may increase depending on the number of items. If the items do not get delivered to you due to unforeseen circumstances, we will reproduce and re-ship the item to you using the same shipping method that you paid for.

We try to keep the price as low as possible so there is no room for free samples.

We hope to be able to offer bulk discount in the future.

All products are custom made at ArtsCafe.com. Therefore, we do not accept returns or exchange if the products are not defective and if products have been used, worn or washed.

Products are deemed defective if they do not function or if they are damaged. We accept requests for exchange or refund up to 5 days after the items are received. For orders that use Regular Airmail service and do not have a tracking number, we accept requests for exchange or refund up to 30 days after the orders are placed.

If you would like to an exchange or refund, please fill in the return form here and following the instructions on the return form.

If you would like an exchange or refund, please fill in the return form here and following the instructions on the form to return it. Replacement or refund can be arranged depending on your request after we have inspected the items that were returned.

No, I am afraid all products are printed on demand so replacement will only be arranged if they are damaged upon arrival. We do not offer replacement or refund if the products have been used or washed.